Content

| 7.1 |  | Troubleshooting the Application Layer |
| 7.1.5 |  | Identifying support resources |

Some application problems can be resolved by reading technical documentation at the software vendor or developer’s website. These sites also have patches and version updates that a troubleshooter can download to repair bugs or incompatibilities.

When troubleshooting network problems, network administrators must know where to find information.

Good sources of information include:

- Standard organizations
- Technical forums
- Cisco Technical Assistance Center
- Discussion groups