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| 9.3 |  | Network Analysis Modules and Switch Fabric Modules |
| 9.3.5 |  | NAM troubleshooting |

The NAM has no network interfaces. Troubleshooting for the NAM occurs using the Web based interface NAM Traffic Analyzer. Most trouble-shooting will generally occur at the SPAN/VSPAN/RSPAN configuration level. The NAM Traffic Analyzer will aid in fast-tracking the troubleshooting process.

> Caution: When removing a NAM module from the switch chassis, care must be taken to properly shut down the module. The NAM can be damaged if removed from the switch before it completely shuts down, a process, which may require several minutes.

From the root account on the NAM, enter the shutdown command.

In privileged mode from the CLI, enter the hw-mod module mod shutdown command. (When this command is used, the hw-mod module mod reset command will have to be entered in order to restart the NAM.)

If the NAM does not respond to any commands from the NAM prompt or the supervisor engine, use a small, pointed object to access the SHUTDOWN button.