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| 8.1 |  | Quality of Service Requirements |
| 8.1.8 |  | Quality of Service requirements for voice |

Voice quality is directly affected by all three QoS quality factors such as loss, delay, and delay variation.

Loss causes voice clipping and skips. Industry standard codec algorithms can correct for up to 30 ms of lost voice. Cisco Voice over IP (VoIP) technology uses 20 ms samples of voice payload per VoIP packet. Only a single Real Time Transport (RTP) packet could be lost at any given time. If two successive voice packets are lost, the 30 ms correctable window is exceeded and voice quality begins to degrade.

Delay can cause voice quality degradation if it is above 200 ms. If the end-to-end voice delay becomes too long, the conversation sounds as if two parties are talking over a satellite link or a CB radio. The ITU standard for VoIP, G.114, states that a 150 ms one-way delay budget is acceptable for high voice quality.

With respect to delay variation, there are adaptive jitter buffers within IP Telephony devices. These buffers can usually compensate for 20 to 50 ms of jitter.